Social Media Policy

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Social Media Policy effective date: 11/1/2021

Madison Metropolitan Sewerage District (District), a public entity subject to Wisconsin’s open records law, uses social media to communicate and connect with the public and our owner communities. At this time, the District utilizes Facebook, Twitter, LinkedIn, Instagram and YouTube. These platforms often have terms of service, community guidelines, privacy policies, and other rules to which users are subject when visiting those pages. Users are always permitted to report to the platform any content that they believe violates a platform’s terms of service, community guidelines, privacy policies, or other rules.

The District is required by Wis. Stat. § 19.21 to have record preservation procedures that capture and store the District’s social media content. Those social media records may be open to inspection and copying by the public unless an exemption exists. The District’s social media records that fall within Wisconsin’s open records law may not be deleted per social media user request. As a result, please think carefully about your social media posts before you post.

Contacting the District through social media

Social media is not considered an official channel for contacting the District. While the District may respond to queries and comments on social media, responses are not guaranteed. The District encourages users to visit our Contact Us page for contact information.

Comment policy

The District encourages public interaction, in a respectful manner, with the content we post on our social media accounts. However, this does not imply that the District agrees with the information, views, thoughts and opinions expressed in response to our social content, others’ responses to other users of our content, or user content shared to the District’s social channels. The individual poster is solely responsible for the content of their comment or post.

The District cannot prevent, and is not responsible for, comments that may be offensive, hurtful, in poor taste or disagreeable. It is our policy to accept the majority of comments or posts made to our profiles, but the District reserves the right to delete a comment or post if it includes any of the following:

  • Abusive, vulgar, obscene, racist, threatening or harassing comments;
  • Libel, slander, or personal attacks of any kind, including the use of offensive terms that target specific individuals or groups;
  • Spam, advertising or links that promote a business, service or product;
  • Content is that is posted repeatedly;
  • Comments that suggest or encourage illegal, dangerous or destructive activity or direct threats as defined by law; and/or
  • Infringement of copyrights or trademarks.

Note that comments or content posted on District social media by anyone other than authorized employees of the District do not reflect the opinions or position of the District.