If you are experiencing a sewer backup, stop running water and report the backup immediately by contacting your municipality’s sewer operations division or designated sanitary sewer emergency contact. Find your local contact on our Owner Communities page.
Your municipality’s emergency maintenance crew will first check the public sewer main. If the public main is blocked, the crew will remove the obstruction to restore service. The crew will notify the property owner or resident when service has been restored.
If the public main is operating normally, indications are that your property’s private sewer is the cause of the sewer backup. The emergency crew will notify the property owner or resident.
Also, be aware of electrical and shock hazards. If there is standing water in your basement where you have electrical appliances, contact your local utility company before entering the area.
Visit our handling sewer backups page for more helpful information.