Water Softener Professional Resources

Everything needed for your success

This page includes water softener evaluation resources for service providers and professionals participating in the District’s Salt Savers pilot program, including reporting app resources and information about the program.

Interested in becoming a Salt Savers service provider? Contact our Pollution Prevention team.

Softener evaluation and optimization resources

Alternative reporting forms

You can complete these forms if you encounter technical difficulties in the app. When you enter the information from a job in a form, you can either copy the information from the form to the reporting survey in the browser when you’re back at a computer or submit the form to the appropriate contact person at each municipality.


This evaluation process checklist includes a summary of the general process, including the criteria for determining whether a softener is inefficient and eligible for a discounted replacement. This information is built into the reporting app, but is offered here as a reference for anyone evaluating a softener.

FAQs for service providers

When will rebates be available in other communities?

As a pilot program, we intentionally started small with limited communities to assess aspects of the program before rolling it out across our service area. When we have gathered enough information about the projects in our pilot areas, we will decide whether to launch the program in other communities and what changes are needed in possible future versions of the program.

My customer in the pilot area wants to install a new softener that cannot achieve an efficiency of at least 4,000 grains per pound. Can they get a discount/rebate?

No. New softeners installed as part of the Salt Savers program must be configured to a softening efficiency of at least 4,000 grains per pound to be eligible for reimbursement. If a customer requests a less-efficient model, they do not qualify for a discount/rebate.

My survey form in the Survey123 app isn’t submitting. What should I do?

Follow the troubleshooting steps below, preferably in the order listed, to try to solve a survey app issue:

  1. Check to see if any required fields in the survey are blank (you should get an error message in this case) and enter the required information in those fields before submitting again.
  2. Check to see if there are any updates to the survey form. The District periodically republishes the survey as necessary when errors or improvements are identified. Your Survey123 app home screen will have a banner at the top that says “Updates available” if a survey form has had an update.
  3. Contact our Pollution Prevention team to describe the issue and the circumstances that led to the problem so she can help troubleshoot or make fixes to the app, if necessary.
  4. Use the appropriate reporting form linked above to gather the information about the service and submit it as a form to the municipality.