Upcoming Training

There are no upcoming trainings scheduled for service providers interested in participating in this program. However, if you're interested in attending a future training, contact Emily Jones, EmilyJ@madsewer.org.

Training Resources

Softener efficiency training workbook

Training power points

Average water hardness lookup map -- use this map to find the average source water hardness for a given address, and set the softener's hardness setting at that address to match the average source water hardness. 

Pilot area eligibility map -- use this map to search for a customer's address to verify they are within the Dunn or McFarland pilot area and eligible to participate. 

Salt Savers Service Provider Resources

Professionals who interact with water softeners in the course of their work are key players in chloride reduction. Service providers like water softener technicians and plumbers can educate customers about salt reduction and carry out softener and plumbing improvements that directly reduce chloride to the sewer system.  

This page includes resources for service providers who are participating or interested in participating in the District's Salt Savers pilot programs, including training materials, reporting app resources, and information about the programs. If you have any other questions about this program, or woud like to know how to participate, contact Emily Jones at EmilyJ@madsewer.org

Project structure

Survey123 Instructions

Softener evaluation and optimization resources

  • App alternative reporting forms -- these forms can be completed in lieu of a job report in Survey123 if you encounter technical difficulties in the app. When you enter the information from a job in one of these forms, you can either enter the information from the forms into the reporting survey in the browser when you're back at a computer, or submit the forms to the appropriate contact person at each municipality. 
  • Softener evaluation process checklist -- this form includes a summary of the general softener evaluation process, including the criteria for determining whether a softener is an inefficient 'clunker' that's eligble for a discounted replacement. This is information that's built into the reporting app, but can be used as a reference by anyone evaluating a softener. 


FAQs for service providers

Q: When will rebates be available in communities other than Dunn and McFarland?
A: As a pilot program, we intentionally started small in two communities so we could assess aspects of the program on a small scale before rolling out across our service area. When we feel that we have gathered enough information about the projects in Dunn and McFarland, we will decide whether to launch the program in other areas and what changes we want to make in possible future versions of the program. 

Q: My customer in the pilot area wants to install a new softener that cannot achieve an efficiency of at least 4000 grains per pound. Can they get a discount/rebate?
New softeners installed as part of this program must be configured to a softening efficiency of at least 4000 grains per pound to be eligible for reimbursement. If a customer requests a less efficient model, they will not be eligible for a discount/rebate. 

Q: My survey form in the Survey123 app isn't submitting. What should I do?
A: Follow the troubleshooting steps below, preferably in the order they're listed, to try to solve a survey app issue:

  1. Check to see if any required fields in the survey are blank (you should get an error message in this case), and enter required information in those fields before submitting again.
  2. Check to see if there are any updates to the survey form. The District periodically re-publishes the survey as necessary when errors or improvements are identified. Your Survey123 app home screen will have a banner at the top that says "Updates available" if one of the survey forms has had an update. 
  3. Contact Emily Jones by phone or email to describe the issue and the circumstances that it's happening in so she can help troubleshoot or make fixes to the app, if necessary.
  4. Use the app alternative worksheets linked above to gather the information about the service and submit it as a form to Dunn or McFarland.