Q: When will rebates be available in communities other than Dunn and McFarland?
A: As a pilot program, we intentionally started small in two communities so we could assess aspects of the program on a small scale before rolling out across our service area. When we feel that we have gathered enough information about the projects in Dunn and McFarland, we will decide whether to launch the program in other areas and what changes we want to make in possible future versions of the program.
Q: My customer in the pilot area wants to install a new softener that cannot achieve an efficiency of at least 4000 grains per pound. Can they get a discount/rebate?
A: New softeners installed as part of this program must be configured to a softening efficiency of at least 4000 grains per pound to be eligible for reimbursement. If a customer requests a less efficient model, they will not be eligible for a discount/rebate.
Q: My survey form in the Survey123 app isn't submitting. What should I do?
A: Follow the troubleshooting steps below, preferably in the order they're listed, to try to solve a survey app issue:
- Check to see if any required fields in the survey are blank (you should get an error message in this case), and enter required information in those fields before submitting again.
- Check to see if there are any updates to the survey form. The District periodically re-publishes the survey as necessary when errors or improvements are identified. Your Survey123 app home screen will have a banner at the top that says "Updates available" if one of the survey forms has had an update.
- Contact Emily Jones by phone or email to describe the issue and the circumstances that it's happening in so she can help troubleshoot or make fixes to the app, if necessary.
- Use the app alternative worksheets linked above to gather the information about the service and submit it as a form to Dunn or McFarland.